FREQUENTLY ASKED QUESTIONS

Here are the answers to many of the regular queries clients have.

Do you offer an Intro Pack?

Yes, for new clients our Intro Pack is $45 for 3 group classes over 2 weeks (from the first class). You can buy this online and use it for any group classes at either studio.

If you think you might prefer a private class to get started, you can buy one private for $95 (normally $110) – please call or email us if you’d like to do that.

How long are your classes?

Our classes normally run for 50 minutes (though our lunchtime classes are generally for 45 minutes).  See our Timetable for more details.

Which of your classes is suitable for me?

You can find Class Descriptions in the Classes section of the website. If you’re a beginner, recovering from an injury or over 55 you should start with one of our Basics classes or you may prefer to start with a private session. 

It may be detrimental to your pilates experience if your early classes are too advanced or challenging for you. Pilates is a practice that you will develop over time. If in doubt please call, email or drop in for a chat.

Our instructors are all highly trained and experienced. While each class should be broadly in line with the Class Description, the instructors have their own styles and they will also choreograph each class so as to provide variety and challenge.

Are your classes safe for me?

Yes. All our instructors are highly qualified in pilates instruction and our classes are small enough for them to be able to watch clients individually during the class.  You should advise your instructor about any issues you may have and always let them know immediately if you are feeling any discomfort during the class. Please do ensure you book into a class that is suitable for your level.

Do I need a referral or clearance from a health professional?

You do not need a referral and we do not require clients to undertake a private class before joining the group classes.

Before your first class you will be required to complete our Pre-Exercise Questionnaire (click this link for a copy). If you tick yes to any of the health questions you will also be asked to provide a written opinion from your health professional prior to undertaking a class.

Of course we don’t want anyone to be embarrassed or uncomfortable when they come for their first class. So please consider beforehand whether you need to take any of these steps beforehand and come prepared.

Will your classes challenge me?

We have a range of different class types under Class Descriptions which are designed to suit various levels of pilates experience, general fitness and your goals.  We also have lots of instructors, who have their own different styles.

It may be detrimental to your pilates experience if your early classes are too advanced or challenging for you. Pilates is a practice that you will develop over time. If in doubt please call or email us for a chat.

Our instructors are all highly trained and experienced. While each class should be broadly in line with the Class Description, the instructors have their own styles and they will also choreograph each class so as to provide variety and challenge.

Do you have a mobile app?

Yes! The Pilates360 app is available free in itunes or the Play Store. This is how many of our regular members book their classes and manage their class schedules.

How do I book a class?

This is most easily done through the website under the Timetable section or through the Pilates360 app. You will first need to have registered and bought a pack or membership.

When should I arrive for my class?

Try to arrive at least 5 minutes before especially if it’s your first class. We personally chat with new starters to ensure we understand how your body is feeling and any past injuries.  The class will always start on time and you’ll get the best experience if you give yourself a few minutes to stretch and prepare.

How long before the class begins will the studio be open?

The studio is sometimes but not always open outside class times. If not, the instructor will usually arrive 5 to10 minutes before the first class starts but please be patient if he/she is caught in traffic.

What happens if I arrive late for my class?

If you arrive significantly late you may not be allowed to join the class.  This is at the instructor’s sole discretion but usually 5 minutes will be considered too late. The classes are all programmed so late arrivals can be very disruptive to both other clients and the instructor. Also there are safety issues we have to take into account.

Can I just turn up for a class without pre-booking?

Yes.  But remember that class numbers are limited so you may miss out.  & we may cancel a class if there aren’t enough clients booked in so it’s always best to pre-book.  You can also book online right up to the start of the class and you can see online how many are already booked in.

What should I wear?

Please wear exercise pants and top. Pilates focuses on your body’s muscles engaging and aligning. Wear clothes that will enable you and your instructor to see you are getting the most out of your class. 

We require that socks are worn in the studio - this helps to keep the studio and the equipment clean and hygienic for all users. If you forget, we have pilates socks to buy in the studio

What should I bring?

Nothing but feel free to bring a towel and water bottle. There is filtered water available in the studios.

Can I change in the studio?

Yes, we have a change area for your use. We also have a space to store your possessions (though as you may expect we will not be held responsible for personal belongings).  If you need to change, make sure you allow time to get ready before the class begins.

Do you have showers?

Unfortunately no.  

What about my mobile

Mobiles must be on silent during the class.  Also please don’t answer calls, texts or emails during the class.

Can I leave the class early?

Yes. But please leave quietly and without disturbing the other clients and the instructor.

What is your cancellation policy for booked classes

We have a 12 hour cancellation policy for booked classes. If you cancel a booked class less than 12 hours before the scheduled starting time you will be charged in full for that class. Our classes are small and late cancellation often doesn’t allow time for another client to book in.

How does your pricing work after I’ve done the Intro?

We offer a range of membership options for you to come regularly to pilates, you can see them on the Pricing section of our website. We will be in touch with you during your Intro to discuss them with you.

Do you have a Refer a Friend program?

Yes! If you have an active membership and you refer a friend who buys any of our memberships, just get them to email us to confirm your introduction and you’ll get a $25 credit in your account.

Can I provide feedback and suggestions?

Of course, we welcome feedback and suggestions. You can always email us on info@pilates360.com.au, call us on 9438 5050 or talk to us in the studio

If you have any other questions, you can chat with your instructor

before and after class or email info@pilates360.com.au.

Pilates 360 | St Leonards & Neutral Bay